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Having successfully made it through the lean years of the recent recession, Mark Salisbury the MD, was keen to move the business and his team up a gear, improve productivity, increase profits and keep ahead of the competition.

Mark also recognised that he needed to step away from the day to day operation in order to create time to lead the business forward and coach and the team through change.

MP RP

The results they are experiencing…

 

The OKCo has a clear vision, strategy and action plan that team is aligned to.

  • New business has increased by 95%
  • Turnover is up by 62% and GP by 42%
  • Business from existing clients has increased by 35%
  • Cash flow and the pipeline has improve
  • The average sales value has increased by 23%
  • Sales and marketing team has grown, have a more structured and consistent approach
  • Ideal target clients and markets has provided focus
  • A performance management system is being implemented
  • Much better recording systems and visibility has improved decision making
  • The MD spends more time driving the business forward and supporting the team.

How we helped them…

Our approach: working with Mark and his team along with some of our other growth specialists and contacts we:

  • Helped set the Direction and Strategy of the business for the next few years and then created a short term action plan that focused on driving priority areas forward.
  • We then worked on enhancing the Sales and Marketing Strategy, refreshed their key marketing messages, increased the sales team, improved the sales process and reporting systems.
  • A tactical Marketing Plan was developed to focus on generating more income from their existing client base and increasing the average sales value to improve profitability.
  • We realigned Roles and Responsibilities to fit with the business growth plan which created opportunities for some of the team to step up.
  • A Performance Management System was then introduced to underpin and support individual accountability, recognise individual contribution and improve productivity.
When we started working with Results360 we already have a firm foundation in some parts of the business but realised that we need to shore up other areas to support further growth.

We looked to Results360 for help in setting the direction, getting the team on board and creating a culture and work place where everyone’s felt valued and enjoyed working.

Anne, along with her team of experts and contacts were the right match for us because of their knowledge and experience of other similar service type businesses and were able to advise, guide, coach and mentor us on what we needed to do and how to do it.

Leading and managing a business can be a lonely, scary and challenging place at time. What I values most from Anne and her team is, being there when you need an impartial sounding board and the occasional nudge and bit of tough love to keep things moving forward.

Mark Salisbury

Managing Director, Oxford Knowledge Company

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Growth In Profits

  • New Buisness 95% 95%
  • Turnover 62% 62%
  • Business from existing clients 35% 35%
  • Increased Average Sale Value 23% 23%

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